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Five Star Institute Event Cancellation Policy

The Five Star Institute (FSI) recognizes that, from time to time, a change in circumstances may prevent you from attending an event for which you have registered. Accordingly, there is no penalty for attendee registration cancellations received on or before the date 90 days prior to the first day of the event. However, FSI is not responsible for conditions beyond our control, including but not limited to weather conditions, venue property conditions, travel difficulty, etc.

Should you discover that you are unable to attend on a date inside the 90-day refund cut off, you may transfer your registration to another designated attendee or apply the registration payment toward any other FSI event which you are eligible to attend that occurs within 12 months following the originally scheduled event. However, requests to have paid registration fees applied to a subsequent FSI event must be received no less than 30 days prior to the opening date of the subsequent event.

All registration alterations or cancellations must be requested in writing via e-mail no less than 24 hours before the beginning of the event. Requests should be sent to the Concierge at Concierge@FiveStarInstitute.com. All requests must include your name, organization, and the full name of the event that you are registered for.

All determinations regarding the applicability and administration of this policy are solely made at the discretion of FSI. FSI reserves the right to make alterations to this policy without notice. Your registration for an FSI event constitutes acknowledgment and willingness to comply with this policy.